Refund policy
At tintnut.com, we are committed to providing practical and reliable products to our customers. If you are not fully satisfied with your purchase, you may request a return or exchange under the policy below.
This Return and Refund Policy applies to orders shipped to the following countries:
Australia, Canada, Germany, United Kingdom, and United States.
1. Return Window
We accept return requests within 30 days from the date you receive your item.
Return requests submitted after 30 days from the delivery date will not be accepted.
2. Return Eligibility
We accept returns for both defective and non-defective products.
This includes:
Defective, damaged, or faulty products
Wrong items received
Products that are not as described
Non-defective products returned due to personal preference, ordering the wrong item, or no longer needing the item
To be eligible for a return, the item must be new, unused, unopened where applicable, and in its original packaging with all labels, accessories, manuals, and included items.
We only accept returns for new products. Items that have been used, worn, washed, damaged by the customer, altered, or returned without original packaging may be rejected.
3. Exchanges
We accept exchanges.
If you would like to exchange an item for a different size, color, model, or replacement product, please contact us first. Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable solution.
4. How to Start a Return
To request a return or exchange, please contact our customer support team at:
Email: support@tintnut.com
Please include the following information in your request:
Order number
Your full name
Email address used for the order
Reason for return or exchange
Photos or videos if the item is defective, damaged, incorrect, or not as described
After reviewing your request, we will provide return instructions and, if approved, a return label that can be downloaded and printed.
Please do not send any item back without contacting us first. Returns sent without prior authorization may not be accepted.
5. Return Method
Returns must be sent by mail.
Once your return request is approved, we will provide return instructions and a downloadable return label. The return label must be printed and attached to the package before mailing it back.
6. Return Label Cost
There is no cost for the return label.
If your return is approved, we will provide a downloadable and printable return label at no additional label cost.
7. Restocking Fee
A restocking fee of 30% of the product price applies to approved non-defective returns, including returns due to personal preference, ordering the wrong item, or no longer needing the item.
No restocking fee applies to defective, damaged, incorrect, or not-as-described products caused by our error.
The applicable restocking fee will be deducted from the refund amount.
8. Return Shipping Responsibility
Approved returns must be sent using the return instructions provided by our customer support team.
For defective, damaged, incorrect, or not-as-described products, we will provide return instructions and assist with the return process.
For non-defective returns, including returns due to personal preference, ordering the wrong item, or no longer needing the item, the item must still meet the return eligibility requirements stated above.
9. Refund Processing Time
After we receive and inspect the returned item, we will notify you whether the return has been approved.
If approved, the refund will be issued to your original payment method. The refund processing time is up to 15 days.
Please note that the exact time for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
10. Order Cancellation
If you would like to cancel an order, please contact us as soon as possible at support@tintnut.com.
If the order has not yet been processed or shipped, we will try to cancel it. If the order has already been shipped, the standard return policy will apply.
11. Non-Returnable Items
We may refuse returns in the following cases:
The return request is submitted after 30 days from delivery
The item has been used, worn, washed, altered, or damaged by the customer
The item is missing original packaging, labels, accessories, or included parts
The item was returned without prior authorization
The item does not match the original order record
12. Return Address
Please contact us before sending any return.
Return Address:
30 N Gould St STE R, Sheridan, Wyoming 82801, United States
Returns sent without prior approval may not be accepted.
13. Contact Us
If you have any questions about returns, exchanges, refunds, or order issues, please contact us:
Business Name: tintnut
Address: 30 N Gould St STE R, Sheridan, Wyoming 82801, United States
Phone: +1 2134625923
Email: support@tintnut.com
Business Hours: Monday to Friday, 9:00 AM–5:00 PM (MST). Closed on Saturday and Sunday
tintnut.com reserves the right to update or modify this Return and Refund Policy when necessary. Any changes will be posted on this page.