Privacy policy

Last updated: June 18, 2026

This Privacy Policy explains how tintnut.com (“Tintnut,” “we,” “us,” or “our”) collects, uses, stores, and protects personal information when you visit our website, place an order, contact our customer support team, subscribe to updates, or use our online store.

Tintnut is an online craft materials store offering products such as heat transfer vinyl, permanent vinyl, sublimation transfer sheets, and related craft materials. We are committed to handling customer information in a clear, responsible, and transparent manner.

By using tintnut.com, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that is necessary to operate our store, process orders, provide customer support, improve our website, and comply with legal and business requirements.

Information you provide directly

When you place an order, create an account, contact us, subscribe to emails, or use our website, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details

  • Product preferences, selected variants, cart contents, and purchase history

  • Customer support messages and related attachments, such as photos or videos provided for order issues, damaged products, or return requests

  • Marketing subscription preferences

  • Any other information you choose to provide when contacting us

Payment information

Payments on tintnut.com are processed through secure third-party payment providers. Depending on the options available at checkout, these may include credit card networks and digital wallet providers such as Shopify Payments, Shop Pay, PayPal, Amazon Pay, Apple Pay, Google Pay, and other payment methods shown at checkout.

We do not store your full credit card number or complete payment credentials on our own servers. Payment information is handled by the relevant payment processor according to its own security and privacy practices.

Automatically collected information

When you visit tintnut.com, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages viewed

  • Referring website or source

  • Date and time of visit

  • Time spent on pages

  • Shopping cart activity

  • Checkout activity

  • Cookie identifiers and similar tracking technologies

This information helps us understand how visitors use our website, maintain website performance, prevent fraud, and improve the shopping experience.

2. How We Use Personal Information

We use personal information for the following purposes:

  • To process and fulfill orders

  • To verify payment and reduce fraud risk

  • To arrange shipping and delivery

  • To send order confirmations, shipping updates, tracking information, return instructions, and customer service messages

  • To respond to customer questions, complaints, return requests, refund requests, and product issues

  • To manage customer accounts and order history

  • To provide customer support through email, contact forms, chat tools, or related support channels

  • To improve our website, products, policies, and customer experience

  • To analyze website performance and understand shopping behavior

  • To send marketing emails only when permitted by law or when you have opted in

  • To comply with applicable legal, tax, accounting, fraud prevention, and regulatory obligations

  • To enforce our Terms of Service, Shipping Policy, Return and Refund Policy, and other store policies

We do not sell customer personal information as a core business activity.

3. Cookies and Similar Technologies

Tintnut.com uses cookies and similar technologies to operate the website and improve the customer experience.

Cookies may be used to:

  • Keep items in your shopping cart

  • Remember customer preferences

  • Support secure checkout

  • Understand website traffic and performance

  • Help detect fraud or suspicious activity

  • Support analytics and advertising measurement

  • Improve product recommendations and site functionality

You can control or disable cookies through your browser settings. If you disable certain cookies, some parts of the website, shopping cart, or checkout process may not function properly.

4. Third-Party Service Providers

We work with trusted third-party service providers to operate our online store and provide services to customers. These providers may process personal information only as needed to perform services for us.

These service providers may include:

  • Shopify and related Shopify services used to host and operate our online store

  • Payment processors and payment method providers

  • Shipping carriers and fulfillment partners

  • Order tracking service providers

  • Customer support and communication tools

  • Email and marketing service providers

  • Website analytics providers

  • Fraud prevention, security, and risk assessment providers

  • Advertising and measurement partners

  • Professional service providers, such as accounting, legal, tax, or compliance advisors when necessary

We share only the information reasonably necessary for these providers to perform their services. They are not authorized to use personal information for unrelated purposes.

5. Shipping and Fulfillment Information

To deliver orders, we may share necessary information with shipping carriers, fulfillment partners, and tracking service providers.

This may include:

  • Customer name

  • Shipping address

  • Phone number or email address, when required for delivery

  • Order number

  • Tracking number

  • Product and package information needed for fulfillment and delivery

Shipping information is used to process delivery, provide tracking updates, handle shipping issues, and support return or exchange requests.

6. Marketing Communications

If you subscribe to our newsletter or agree to receive promotional emails, we may use your email address to send product updates, store news, promotions, and related marketing messages.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at support@tintnut.com.

Even if you unsubscribe from marketing emails, we may still send non-marketing messages related to your orders, payments, shipping, returns, account activity, or customer service requests.

7. Legal Basis and Business Purposes

Depending on your location, we may process personal information based on one or more of the following legal or business purposes:

  • To perform a contract with you, such as processing and delivering your order

  • To provide customer service and respond to your requests

  • To comply with legal, tax, accounting, or regulatory obligations

  • To protect our website, customers, business, and payment systems from fraud or abuse

  • To improve our products, services, website performance, and customer experience

  • To send marketing communications where allowed by law or with your consent

8. International Data Transfers

Tintnut.com may use service providers located in different countries. As a result, your personal information may be processed or stored outside your country or region.

When information is transferred internationally, we take reasonable steps to ensure that personal information is handled with appropriate safeguards and used only for the purposes described in this Privacy Policy.

9. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, fraud prevention, legal compliance, tax and accounting records, dispute resolution, and enforcement of our policies.

Order and transaction records may be retained for the period required by applicable business, tax, accounting, and legal obligations.

When personal information is no longer needed, we will delete, anonymize, or securely store it according to our business and legal requirements.

10. Your Rights and Choices

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of certain personal information

  • Object to or restrict certain processing activities

  • Withdraw consent for marketing communications

  • Opt out of marketing emails

  • Request information about how your personal information is used or shared

To make a privacy request, please contact us at support@tintnut.com. We may need to verify your identity before completing certain requests.

11. Do Not Sell or Share Personal Information

Tintnut does not sell personal information as a core business activity.

If our website uses advertising or analytics tools that may be considered “sharing” or “targeted advertising” under certain privacy laws, eligible users may have the right to opt out of that activity. Where applicable, you may use the privacy choices or opt-out tools provided on our website, or contact us at support@tintnut.com for assistance.

12. Security

We use reasonable administrative, technical, and organizational measures to help protect personal information.

Our website uses secure checkout and payment processing through third-party payment providers. However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect customer information using commercially reasonable safeguards.

13. Children’s Privacy

Tintnut.com is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us at support@tintnut.com, and we will take appropriate steps to delete the information where required.

14. Links to Other Websites

Our website may contain links to third-party websites, services, or platforms, including payment providers, shipping carriers, social media platforms, or tracking tools.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or privacy practices.

When we update this Privacy Policy, we will post the revised version on this page and update the “Last updated” date above. The updated policy will take effect when posted.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Business Name: tintnut
Website: https://www.tintnut.com
Email: support@tintnut.com
Phone: +1 2134625923
Address: 30 N Gould St STE R, Sheridan, Wyoming 82801, United States
Business Hours: Monday to Friday, 9:00 AM–5:00 PM (MST). Closed on Saturday and Sunday.